At Gentthreadz, operated by Sylven Glow Solution, we prioritize making your shopping experience smooth and hassle-free. In this document, “we,” “us,” and “our” refer to Sylven Glow Solution, and “you” or “your” refers to you, our valued customer. By placing an order on our website, you agree to the terms outlined in this Shipping and Delivery Policy
Orders are usually processed within 1-2 business days from the date of confirmation, excluding weekends and public holidays. Once your order has been processed, a confirmation email with all relevant details will be sent to you.
Standard shipping typically takes between 3 to 8 business days depending on your location and courier availability. This ensures your order reaches you as quickly as possible.
In case a delivery cannot be completed due to an incorrect address, unavailability, or refusal to accept the package, it will be returned to our warehouse. You may request a re-delivery at your convenience.
If your order arrives damaged, please contact us within 48 hours of receiving it and provide photographic evidence of the damage.
If a shipment is lost in transit, we will coordinate with our courier partner and arrange either a replacement or a refund once verification is complete.
For any questions regarding shipping or delivery, please reach out to us at:
We appreciate your trust and look forward to delivering your orders promptly, ensuring a pleasant shopping experience every time.