At Gentthreadz, operated by Sylven Glow Solution, we are committed to providing a smooth and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Sylven Glow Solution, while “you” and “your” refer to you, our valued customer. By making a purchase through our website, you agree to the terms outlined below regarding returns and refunds.
Our return process is designed to be clear and convenient, helping you resolve any issues with your order quickly and efficiently.
Items should be unused, unwashed, and in their original condition, including all tags, labels, and packaging. Return requests must be submitted within 48 hours of delivery. Products that have been worn, washed, or altered in any way are not eligible for return. Items not meeting these requirements may be declined.
Step 1: Submit a Request
Email your return request along with your Order ID and reason for return to sylvenglowsolution@gmail.com.
Step 2: Provide Supporting Photos
If the item is damaged, defective, or incorrect, please include clear photos showing the issue to help speed up processing.
3: Follow Return Instructions
Once your request is approved, we will send you detailed instructions on how to return the item. We reserve the right to refuse returns that do not meet these guidelines.
After receiving your returned item, our team will inspect it to confirm it meets our return conditions. You will then be notified whether your refund is approved. If approved, your refund will be credited to your original payment method within 5–7 business days. A confirmation email will be sent once the transaction is completed.
In cases where an item only partially meets the return criteria, such as minor damage or missing packaging, a partial refund may be offered at our discretion.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please submit a return request within 48 hours of delivery. Include clear photos or videos of the issue via email so we can address it promptly.
If you have any questions or require help with your return or refund, please reach out to our customer support team at sylvenglowsolution@gmail.com.
We appreciate your trust in Gentthreadz and remain committed to making your experience seamless and reliable.